At Jolene’s Creations, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our Refund and Return Policy below.
1. Return Period
You have 30 days from the date of delivery to return your item for a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
2. Return Process
To initiate a return, please contact us at [insert contact email] with your order number and reason for the return. We will provide you with instructions on how to return your item.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
4. Exchanges
If you would like to exchange your item for a different size or color, please contact us to discuss the exchange process.
5. Non-Returnable Items
Some items are non-returnable, such as personalized items or items marked as final sale. Please check the product description for details.
6. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
If you have any questions regarding our Refund and Return Policy, please contact us.
